Privacy Policy

1. Introduction

Welcome to CAI Intake ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cutlist management platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, organization name
• Profile Information: Job title, phone number, profile picture
• Cutlist Data: Part dimensions, materials, quantities, and project specifications
• Payment Information: Billing address, payment method details (processed by our payment provider)
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Features used, time spent, actions performed
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, error logs
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process your cutlists and optimization requests
• Send transactional emails (confirmations, notifications)
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who assist in operating our platform (hosting, analytics, payment processing)
• Organization Members: With other members of your organization as permitted by your admin settings
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and fraud prevention for up to 7 years. Cutlist data may be anonymized and retained for analytics purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@cai-intake.io.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, when transferring data internationally.

10. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: